Frequently Asked Questions

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Drill Bit Size for 1/8″ Cable through posts

Use the next size drill bit you have above 1/8″. Be really careful and consider using a template and drilling in from both sides of your posts to meet in the middle as the grain of the wood can cause varying exit holes.

Pilot Hole for Lag Screw Terminals & Tensioners

All our Lag Screws are 1/4″. The purpose of pre-drilling is primarily to ensure that your hardware is lined up and straight. It also makes installing much easier. A 1/8″ drill be has worked well during our installs.

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4′ Feet.

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We normally recommend 3″ – Code in most areas require 4″ or less between cables with deflection. (Be sure to double-check what your local code is).

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Yes we can. Our metal posts / top-rails are made to order and powder-coated a color of your choosing.

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Nope. We do sell directly to a number of contractors across the nation but we also sell directly to everyday people who are planning on installing themselves. 

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Phone, Text, Email & Live Chat (During Business Hours).

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Only if you live in the state of Utah. Contractors within UT can contact us directly and provide business details so we don’t have to charge you tax.

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All of the hardware found on our website is made of T316 stainless steel.

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Currently we offer 3 different configurations – 1×19, 7×7 and 7×19.

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We sure do! Our website is currently set up to accept orders from those in Canada, Puerto Rico or the Virgin Islands. If you live somewhere else, please give us a call or shoot over an email so we can make shipping arrangements.

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We use almost exclusively USPS Priority Mail which is really fast! Customers on average are receiving their orders within 2-3 days tops. Devline Rail will make every possible effort to get your order out the same day if the order is placed before 4 pm PT. If you order before 2 pm M – F your order will be in the air that night!

  • Will I be charged for taxes?
  • Only if you are in the State of Utah.
  • Payment & Warranty
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We use PayPal for our Payment Processing. You can use any credit or debit card or your PayPal Account! Directly under the PayPal sign in you will see a link to pay with a Debit or Credit Card.

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We stand behind our products. We hand test our turnbuckles before shipping to ensure that they operate smoothly for you. If you happen to receive an item that has a manufacturer’s defect we will replace it for you at no cost. We provide our customers with the highest Marine Grade T316 Stainless Steel. Stainless Steel does not rust but it can be contaminated if not clean. There are many cleaning agents available to ensure the long beautiful life of your Cable Railing System. We offer Citrisurf 77 Plus in our Accessories Page.

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Order with confidence as we take great pride in 100% customer satisfaction. If for any reason, you’re not satisfied with your purchase, we’ve outlined the following guidelines to help make your return or exchange a smooth and seamless experience:

  • You may return your unused item in its original condition and packaging within 90 days of receipt.
  • Please request a return or exchange by emailing Devline Rail at support@devlinerail.com
  • Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs.
  • Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide Devline Rail with the shipment tracking number.

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